Returns Policy

Returns on damaged/faulty/defective item(s) We offer a seven day return policy. If you received your order and the item(s) have been broken or damaged in transit, we will replace the damaged item(s). Please take a photo of the damaged item(s) and send the photo with your original order number back to us on sales@proactsolutions.co.za, so that we can process the return.

Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.

Any items returned to us without the original order number and photo of the damaged/faulty/defective item(s) will not be refunded.

If your item(s) arrive damaged/faulty/defective, or damaged/faulty/defective becomes apparent in the first seven days after delivery, Pro Act Solutions will either provide a full refund or despatch new replacement goods as soon as possible after the damaged/faulty/defective goods have been returned and tested. Damaged/faulty/defective item(s) which fall out of the abovementioned seven day period will be subject to the manufacturers warranties/guaranties policies.

Once we have received the original order number and photo of the damaged/faulty/defective item(s) and have assessed and approved the case.

• We will dispatch the replacement item(s) and deliver to the original address.
• We will arrange for our couriers to collect the damaged/faulty/defective item(s) at the cost of Pro Act Solutions. It is the purchaser’s responsibility to hand over the damaged/faulty/defective item(s) to the courier.

General Returns We offer a seven day return policy. All item(s) that are returned unused, undamaged, unopened and in original packaging, can be refunded in full. Pro Act Solutions reserves the right, however, to refuse a full refund if the item(s) show evidence of tampering or use. In all cases, the purchaser shall be responsible for the courier costs related to returning the item(s). All courier charges are non-refundable. Please send us an email with your original order number to sales@proactsolutions.co.za, so that we can process the return.

The item(s) may only be returned via our designated courier company service, unless previously agreed to in writing.

Should you have qualified for our free courier service or part thereof, the full courier cost fee will be deducted from the refund amount due to the purchaser. Please note: Pro Act Solutions does not operate a ‘try before you buy’ policy. If you wish to return goods which are not faulty, you will receive a refund, excluding courier costs, and may be subject to a 20% re-stocking charge.

Any ‘Free Gifts’ received with orders must also be returned unopened and unused, alternatively they will be charged for at the advertised rate and be deducted from your refund. Returns on incorrect item(s) delivered We offer a seven day return policy. If you received your order and the products are not what you ordered, we will replace them with the correct item(s). Please take a photo of the incorrect item(s), send the photo with your original order number back to us on sales@proactsolutions.co.za, so that we can process the return and delivery of the correct items.

Incorrect item(s) are dealt with on a case-by-case basis and are generally processed within 3 working days.

Any item(s) returned to us without the original order number and photo of the incorrect item(s) will not be replaced.

Once we have received the original order number and photo of the incorrect item(s) and have assessed and approved the case.

• We will dispatch the replacement item(s) and deliver to the original address.
• We will arrange for our couriers to collect the incorrect item(s) at the cost of Pro Act Solutions. It is the purchaser’s responsibility to hand over the incorrect item(s) to the courier.

Cancellation of orders Please note: Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order. However, if your delivery has not been delivered after the estimated delivery date and time, please email us at sales@proactsolutions.co.za with your order number so that we can follow up on the matter.

The following are guidelines. Wherever possible, Pro Act Solutions will respond to your individual circumstances. To qualify for a refund or exchange the product must be in an ‘as new’ condition.