Terms & Conditions


Terms and Conditions

This Online Shop is owned and operated by Pro Act Solutions, we offer environmentally friendly cleaning products that can ordered and paid for online and delivered to your door.

Welcome to the www.proact-retail.com Internet Site (“Site”) on the World Wide Web. Please review these Site Terms of Use, which govern your use and purchase of products from our Site. By accessing, browsing or using this Site, you acknowledge that you have read, understood and agree to be bound by these terms. If you do not agree to these terms, then please refrain from using this Site.

Pro Act Solutions operates this Site from its offices in the South Africa. The laws of The Republic of South Africa claims relating to, including the use of, this Site and the materials contained herein. If you choose to access this Site from another location/country, you do so on your own initiative, and are responsible for compliance with applicable local laws of your country of residence.


  1. Placing an order with the Site, or
  2. Using this Site as a shopping resource, provided you do not modify the Site, and that we retain all copyright and other proprietary notices contained in the Contents.

Except in connection with shopping or placing an order, none of the contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied or reproduced, without the prior written permission of Pro Act Solutions.

Please note that the permission granted herein terminates automatically if you breach any of these Site terms or conditions. Any other use of the contents on this site, including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution or re-publication, may violate copyright or trademark laws, and, without the prior written permission of Pro Act Solutions, is strictly prohibited.


Pro Act Solutions is providing this site and its contents on an “as seen” basis, and makes no representations or warranties of any kind, either expressed or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability, or fitness for a particular purpose, and non-infringement.

Errors and Omissions included (E&Os): Although Pro Act Solutions believes the Content to be accurate, complete and current, Pro Act Solutions does not represent or warrant that the information accessible on this Site is accurate, complete or current. Price and availability information is subject to change without notice.


In no event shall Pro Act Solutions be liable for special, indirect, exemplary or consequential damages, or any damages whatsoever, including, but not limited to, loss of use, data or profits, without regard to the form of any action, including but not limited to contract, negligence or other tortuous actions, all arising out of, or in connection with, the use, copying, or display of the contents of this site. In an effort to provide our customers with the most current information, Pro Act Solutions, from time to time, makes changes in the contents and in the products or services described on this Site.


Pro Act Solutions may revise these terms of use by updating this posting. You agree that in the event that any portion of these site terms of use is found to be unenforceable, the remainder of these site terms of use shall remain in full force and effect. By using this site you agree to be bound by any such revisions, and should therefore periodically visit this page to determine the current terms of use to which you are bound.


Prices and the availability of items are subject to change without notice.

The prices advertised on this Site are for orders placed through our site’s facility, and include VAT with the VAT amount calculated – please see below. All courier prices include VAT. For a complete breakdown of our courier fees, please refer to our courier section terms & conditions.



Price Incl. 15% VAT R15.00

Any reference to “savings” used on this site indicates the average savings off the “list price”. Your actual savings will vary, depending upon the goods purchased and the date of the transaction.

We reserve the right to limit the number of sales and sale items per customer.


You agree, and are hereby put on notice, that you are prohibited from posting or transmitting, to or from this Site, any unlawful, threatening, libelous, defamatory, inflammatory, pornographic or profane material, or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the Content of any comments you make.


1. Detailed description of goods and/or services

Pro Act Solutions is a business in the online marketing and sales industry that markets, promotes and sells products and services via our e-commerce website(s).

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 to 3 days and delivery confirmed by way MDS Collivery waybill.

Standard shipping rates apply for all product ranges.

3. Return and Refunds policy

The provision of goods and services by Pro Act Solutions is subject to availability. In cases of unavailability, Pro Act Solutions will refund the client in full within 30 days.

Cancellation of orders by the client will attract a 20% administration fee.
(please refer to Pro Act Solutions above terms & conditions with detailed return policy and process)

4. Customer Privacy policy

Pro Act Solutions shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .

5. Payment options accepted

Payment may be made via Visa, MasterCard Cards or by EFT bank transfer into the Pro Act Solutions bank account, the details of which will be provided on request.

6. Card acquiring and security

Card transactions will be acquired for Pro Act Solutions via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Pro Act Solutions separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za .

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

Pro Act Solutions takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and Pro Act Solutions chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 88 Bush Lodge, Suikerbekkie Street, Bromhof, Randburg, 2154.

11. Variation

Pro Act Solutions may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by Radridge Communications (close corporation) based in South Africa trading as Pro Act Solutions and with registration number CK1 # 2009/047569/23 and John Radford Beveridge.(Director/Owner).

14. Pro Act Solutions contact details

Company Physical Address:

88 Bush Lodge, Suikerbekkie Street, Bromhof, 2154.

Email: sales@proactsolutions.co.za